Webinar: Retail and Hospitality

Join Lou Russell for a book club read of Mastering Civility: A Manifesto for the Workplace (Christine Porath)!

Healthy communication is a cornerstone to a productive workplace, but it is hard to cultivate those behaviors when a workplace is already toxic. Inspired by the insights from Porath’s research into the role of civility in the workplace, Lou mapped out how to take the temperature of civility in your office and share takeaways on how to encourage a healthy environment.

In this webinar, Lou covered:

  • The High Costs of Incivility and the Potential of Resetting Civility
  • A Civility Checkup: What’s Your Play in This?
  • Transitioning Self/Others to Civil Behavior
  • Defending Yourself

Watch this webinar now!


About Our Speaker: Lou Russell


Lou Russell is the CEO/Queen of Russell Martin & Associates/Moser IT, an executive consultant, speaker and author whose passion is to grow companies by growing their people. She is the author of The Accelerated Learning Fieldbook , Project Management for Trainers, Training Triage, IT Leadership Alchemy, Leadership Training , 10 Steps to Successful Project Management and Managing Projects. Through speaking, training and writing, Lou draws on 30 years of helping organizations achieve their full potential. She inspires improvement in leadership, project management and individual growth. Lou’s upbeat style, and humorous stories about on-the ground experiences will give you the passion and tools to improve the bottom line. You will be moving, laughing, participating, inspired and challenged. Most importantly to Lou, you will learn.


Engaged employees are energized by their work and what they can contribute to the team; they love being challenged and making a difference. They are productive, positive, and great ambassadors of your brand, which makes your organization more profitable and successful. So how can leaders create more of these engaged employees – and help keep them from looking for work elsewhere?

To tap into this kind of employee behavior and foster deep, lasting engagement, you need to align the workplace with the brain’s hardwired expectations that allow individuals to perform at their fullest capacity. In this energizing webinar, CEO and author Don Rheem broke down the science that triggers exemplary workplace behavior at a neurological level, so you can understand how to foster a thriving culture and apply what you’re learning immediately.


Do you spend more time reacting to workplace drama instead of fulfilling your mission and purpose in the organization? Or, maybe you have a team with great potential that you are ready to take to the next level. Regardless of industry type or company size, Don demonstrated how any company can maximize their culture and transform employee performance in new ways.


Neuroscience has a lot to teach us about how to create a highly engaged organization, and Don explained what builds engagement at a neurological level. You will learn science-based skills to help you create the conditions where your employees will thrive and gain practical tools and approaches that will foster an engaged, healthy and profitable workforce. Aren’t Mondays great?

Watch now!


About Our Speaker: Don Rheem, Author and CEO of E3 Solutions

Don Rheem is CEO of E3 Solutions, a provider of employee workplace metrics which allows organizations to build engaged, high-performance cultures. Rheem focuses on using science-backed research to consult with leaders at all levels within an organization. His passion for delivering truly outstanding improvements in business performance conveys
quickly to the CEOs and key executives he works with.


A former science advisor to both Congress and the Secretary of Health and Human Services, Rheem shares with clients a grounded and empirically validated methodology to get employees more engaged and better positioned for success targeted at the bottom-line.

Rheem and his team at E3 Solutions show business leaders how to create the workplace conditions that trigger hard-wired motivators that improve employee performance. These intrinsic drivers of human behavior increase engagement in ways that improve productivity, team alignment, morale, and retention.

A popular speaker, author, and thought-leader, Rheem lectures on employee engagement throughout North America and Europe helping thousands of CEOs understand the key drivers of exceptional workplace behavior. His recently released ForbesBooks publication, Thrive By Design: The NeuroscienceThat Drives High-Performance Cultures lays out the neurological underpinnings of human behavior that distinguish Don’s company from conventional leadership consulting. As a featured TEDx speaker, Don recently presented some of his most popular content in Can Work Save Our Relationships? at TEDxBYU


He has more than 30 years of experience helping organizations derive more value and impact every day. Don’s clients have included Honeywell, The National Institutes of Health (NIH), Jiffy Lube, Major League Baseball, Bank of America, The Discovery Channel, and Green Mountain Coffee. He has coached more than 30 U.S. Senators, royalty, as well as hundreds of CEOs and senior executives in the private and non-profit sectors in a variety of industries.

A former White House correspondent, Rheem is also an award-winning journalist and public affairs executive. He served as a technical consultant to the Committee on Science, Space & Technology in the U.S. House of Representatives, advising members on public policy issues and basic scientific research.


Don comes from a long line of entrepreneurs; his great grandfather was president of Standard Oil and his grandfather was the founder of Rheem Manufacturing, one of the largest suppliers of water heaters and air conditioning equipment in the world.

Rheem lives just outside of Washington, D.C. with his wife, Dr. Kathryn Rheem, and enjoys spending time
with his family and writing in his free time. For more information, please visit www.donrheem.com.

Watch Top 10 Ways to Turn Learning Into Improved Performance!


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L&D professionals excel at designing and delivering learning initiatives and curated content. They have years of practice perfecting formal learning, the “10” in the 70:20:10 framework. But too often the experiential and social learning – the “70” and “20” – components that lead to results after the “10” are left to chance.

How can you make these informal learning elements of your programs intentional rather than accidental? In this session, discover specific ways to activate informal and social learning to sustain your most important initiatives so improved workplace performance is consistently delivered.

In this complimentary Mimeo webinar, delivered by Fort Hill Company, Katherine Granger, President, and Calhoun Wick, Founder, shared the top 10 tips to:

  • Set expectations for application before you begin a program
  • Use challenges to focus action
  • Embed performance support in work
  • Activate social learning
  • Verify improved performance

Watch now!


Katherine Granger

Kathy Granger is the President of Fort Hill Company, the industry leader in web-based learning activation solutions. With over 15 years of experience at Fort Hill working with global clients, consultants and executive education partners, Kathy now leads the company’s research, design and development of new learning transfer technologies and services. Her team launched 70-20®, Fort Hill’s newest informal and social learning solution in 2015.

Email: granger@forthillcompany.com

Phone: 302-651-9223

Calhoun Wick

Cal Wick is the founder of Fort Hill Company, as well as a recognized educator and researcher on learning transfer and intentional informal learning. Cal is a co-author of the acclaimed book Six Disciplines of Breakthrough Learning: How to Turn Training and Development Into Business Results, which has now been published in four languages. He was named Thought Leader of the Year by ISA, the Association of Learning Providers, and was the recipient of the first-ever Neon Elephant Award by Work Learning Research.

Email: wick@forthillcompany.com

Phone: 302-651-9223

One of your top responsibilities is to hire and train talent that will build your brand and create your guests’ experience. Hiring Top Talent For Restaurants will help you attract top talent no matter where your restaurant is located. As the industry grows, this skill will become a game changer that will separate the best operations from the rest.

The webinar is designed around 7 Core Principles that when used together will transform your organization. This program was originally developed by Donald when he worked with Wolfgang Puck Catering and was tasked to assist in opening multiple units across the USA. He did not have time for trial and error and had to create an “attitude” that attracted top talent.

Watch this webinar to learn the 7 principles for hiring top talent:

  • Create a world-class culture.
  • Hire for personality and desire.
  • Make it hard to join the team.
  • Always be training.
  • Always be recruiting.
  • Create opportunities.
  • Appreciate, reward, and acknowledge.

Watch now!


About Our Speaker: Donald Burns

Donald is The Restaurant Coach™, named one of The Top 30 Restaurant Experts to Follow in 2016 and 2017. He is the leading authority, speaker, and international coach on how restaurant owners, operators, and culinary professionals go from just good to becoming outstanding. He is a sought-after advisor in the areas of: leadership, branding, social media marketing, culture, operations, restauranteur mindset, team development, behavioral dynamics, productivity & peak performance. His first book Restaurant Unleashed: The 6 Things Really Holding Your Business Back is set to be published August 2017.

His mission: Build your brand. Increase your profits. Strengthen your team.

Donald is the founder & CEO of Off The Range Ventures, LLC, a behavioral strength based company, that works exclusively in the hospitality industry. Through online courses/programs workshops, seminars and a coaching business model,  Off The Range Ventures, LLC creates solution based brands for the restaurant industry.

He is an industry expert for Foodable TV, Toast Restaurant Management Blog, In Credibly Small Business Blog, BevSpot, HotSchedules, and Modern Restaurant Management, and is the host of The Restaurant Coach™ Podcast on iTunes.

Watch The Hiring Attitude Needed for Restaurants now!


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Whether you are new to Mimeo or an old pro, you’ll learn something new when you watch this webinar.

Mimeo experts Shauna Tague and Rhonda Johnson shared their tips and secrets for making the most of your Mimeo Print and Marketplace accounts. Watch now to learn:

  • How to use special instructions for more complex documents
  • How to use custom fields to print individualized documents for your audience
  • How to get robust reporting on your content
  • How to customize your Marketplace
  • How to help your Marketplace shoppers be successful
  • Plus, bring questions to get immediate answers!

You’ll save even more time using Mimeo after you learn these tricks.

Watch now!


If you build 3-ring binders in Mimeo, you’ll want to join our upcoming office hours.

Find out our secrets for making your binders more powerful, including:
-Make some sections B&W, others color
-Insert tabs and slip sheets
-Customize paper stocks
-Using different size binders and papers
-Tips for creating a winning RFP binder
-And more!

Plus, get a sneak peek at our upcoming product releases designed to make your job even easier!

Watch now!


Planning events is stressful – even rookies can tell you that. With all the logistics on your shoulders, the hassle of getting posters, agendas, or workbooks printed shouldn’t weigh you down, too. Watch this 1-minute video to learn how Mimeo makes your events easier by offering last-minute, on-demand printing.