In this day and age, it is more important than ever to be aware of the security of your digital activities, especially if you are providing content digitally to consumers, whether they are external customers or internal corporate learners.
In the learning and development world, there are generally three different kinds of cybersecurity to consider:
- Antivirus security
- Anti-hack security
- Intellectual property security
When evaluating the vulnerability of your digital content, it is important to determine which or all of these kinds of security you need. Read on for a breakdown of what to consider for each and some easy tricks for getting your digital program ready.
If you haven’t heard of this one, you have been living under a rock. But for the purposes of L&D, it is not as simple as ensuring that Norton Antivirus is installed on your desktop. If you are distributing digital content, it is up to you to keep that document safe for your users to download.
This means that when selecting a system for content management, you should ask what kind of anti-virus protocol they have in place. For example, strong anti-virus programs will scan the document as you upload it before entering it into the actual CMS. That protects both your CMS and your users from downloading a file with a virus attached.
The last thing you want is to be the cause of your customer’s computer virus, so make sure you investigate an antivirus policy for your CMS.
Cybersecurity has become synonymous with the recent hacks: in 2015 alone, J.P. Morgan, Sony, and Blue Cross Blue Shield all suffered hacks, jeopardizing sensitive user information and with long-lasting consequences for the companies.
While your firm may not be a big bank, as long as you have customer data such as personal information or credit card details, you need to have at least some defenses to protect your customers from hackers.
For small businesses, start with this guidance from the FCC. For all businesses, remember to pay attention not only to your own safeguards but also those of your partners: many hacks happen because of vulnerabilities in a third-party’s system that links to the targets.
Intellectual Property Security
The most common kind of security the L&D community is concerned with is that of their intellectual property. Whether you need to protect customer data or simply want to make sure your brand content doesn’t fall into the wrong hands, it is important keep control over the content you distribute.
Almost always, the vulnerability is in the distribution for this kind of security. Make sure you know how your content is being distributed to your learners and what kind of access they have to it once it has been distributed. For example, if you want to make sure they cannot distribute it themselves, only give them access to it within your digital distribution system. Access codes should not be shareable, and you should have the ability to revoke access at your discretion or at a specific expiration date.
You may not have the resources to get up to Fort Knox-level security, but it is within your power to ramp up your digital security awareness and maintain control over your content.